Welcome to the CTS Copier Sdn Bhd Business Support area. Designed to help you continue to get the best out of your devices, from this page you can quickly download electronic brochures, find and download drivers for your copiers. You can also log request for service and find answers to frequently asked questions.
Our service team makes every effort to resolve technical issues at the initial visit and we can even provide remote access support without the need to attend the customer’s premises.
Our average attendance time from placement of request is less than four hours, and combined with our ‘first time fix’ success we have an impressive collection of statistics that make our Customers confident that they receive an extremely high level of support. To ensure our customers are happy with our claims of high level service, our technical support and performance are also continuously assessed through a customer satisfaction survey.
Service and maintenance are critical aspects to be considered while purchasing a copier. Depending on the workload, the copier may undergo a lot of “wear and tear” over a period of time. Regular servicing and maintenance ensure your copier delivers its capabilities to the optimum at all times. It is important to compare service contracts before deciding the most favorable one.
Cost-per-copy service ( TG ): The service charges are based on the number of copies made. The service covers parts, supplies and maintenance. Low volumes are charged a monthly fee or in addition to the cost per copy.
Service Maintenance Contract ( SMC ): In case the warranty on CTS Copier Sdn Bhd‘s product has expired, customer can still enjoy the comfort ofCTS Copier Sdn Bhd‘s Service by purchasing an SMC (Service Maintenance Contract) Pack. This will enable CTS Copier Sdn Bhd to take responsibility for the upkeep of the system for the period of the SMC. All the defective spares except supplies will be replaced free of cost during the contract period. All the benefits of Warranty Extension Pack apply to SMC as well. However, the Warranty Extension Pack is offered at a much attractive price.